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26 Apr
Project Coordinator - Customer Support
Grand Rapids, Michigan

A Customer Support Project Coordinator supports the entire Nederveld organization acting as a liaison between our valued clients and team members.  S/he will have the opportunity to work with all departments and many team members.  The type of projects will vary by the department. 


Essential Functions

  • Take initial project inbound calls to deliver exceptional customer service, reassure customers, and collect information to inform them of the next steps.
  • Update internal systems related to the assignment information provided by the customer.
  • Take inbound calls related to questions from the customer about their assignments with us and provide information or direct to the appropriate team member(s).
  • Work independently and as a member of a team to accomplish goals.

 
Essential Skills for Performing the Job

  • Self-motivated
  • Detail oriented
  • Operating computers and the Microsoft Office suite
  • Effective communication
  • Professionalism

 

Required Education and Experience

  • High School Diploma or GED equivalent
  • 1-2 years of professional office experience
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively

 
Position Type/Expected Hours

This is a full-time, in-office position.  Some flexibility in hours is permitted, but s/he must be available during the standard work hours of 8:00 AM to 5:00 PM.  

 

Physical Demands

This position is largely sedentary.  An employee is regularly required to stand, sit, walk, reach, type, talk, and hear.

 

Disclaimer
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities are subject to change.


Eligible candidates will be legally authorized to work in the United States without employment visa sponsorship. 

Nederveld Inc. is an Equal Opportunity Employer.