I.T. Help Desk Technician
The Help Desk Technician will be responsible for first level support of user PCs, cell phones, desk phones and printers. This position will also assist the System Administrators with tasks in Active Directory, Microsoft Exchange, 365, Remote connectivity as well as other applications as needed. Additionally, this position will spend most of the day interacting with users. The Help Desk Technician reports to the Manager of Information Technology and may take direction from the System Administrators.
Essential Functions
Provides first tier, frontline user support.
Create, update, and handle incident or service requests submitted by end users
Positively represent the company, the IT Services team, and the applications and services they support.
Properly communicate with each customer
Support setup (installation and configuration), maintenance and issue troubleshooting for any/all connected desktop devices.
Develops and maintains documentation for all PC systems. Documents entire systems installation processes including operating systems, application software, and attached peripherals.
Performs other duties as necessary in support of business objectives.
Essential Skills for Performing the Job
Detail oriented, Organized, Self-starting
Customer Service focused / helpful / patient
Exhibit integrity and professionalism in all interactions
Maintain strict confidentiality
Willing to learn new technologies
Required Education and Experience
Associates degree in related field, or combination of education and experience.
A+, Network+ , Microsoft Certifications preferred.
Ability to communicate effectively to resolve problems with staff.
Must be able to multitask and input data with accuracy and efficiency in a high paced environment.
Strong understanding of computers, operating systems, and technologies. Ability to install software safely in accordance with documented procedures. Strong understanding of Microsoft OS and Office installed programs, LAN/WAN technologies.
Pleasant to interact with, professional. Able to work with a diverse group of customers and deliver outstanding support. Maintains a sense of urgency and works collaboratively to resolve customer issues.
High level of organization and prioritization skills with strong attention to detail.
Position Type/Expected Hours
This is a full time position. Some flexibility in hours is permitted, but s/he must be available during the standard work hours of 8:00 AM to 5:00 PM. There may be an occasional need for extra hours to meet deadlines in a timely manner
Physical Demands
This position is largely sedentary. An employee is regularly required to stand, sit, walk, reach, type, talk, hear and have the ability to lift up to 25lbs.
Travel
This position would not typically require travel
Disclaimer
Please note this position description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities are subject to change.
Nederveld Inc. is an Equal Opportunity Employer.